Terms & Conditions
Tarms & Conditions of Roadlink
Our Terms & Conditions set out the rules for using our taxi services, including booking policies, payment terms, cancellation procedures, passenger responsibilities, and our service commitments. They help ensure a clear, safe, and fair experience for both passengers and drivers. By booking a ride with us, you agree to follow these guidelines.
In the UK, taxi terms and conditions vary by operator but generally cover fare calculation, payment methods, cancellation policies, and passenger behavior. They also address liability for delays and lost or damaged items.
Key areas covered in taxi terms and conditions:
Happy
Experience
01
Booking and Payment
All bookings are subject to availability and must be confirmed either via phone, app, or online platform. Fares will be quoted in advance where possible, and payment can be made by cash, card, or other accepted methods. Additional charges may apply for waiting times, extra stops, or special requests.
02
Cancellations and Refunds
If you need to cancel a booking, please notify us as soon as possible. Cancellations made with sufficient notice may not incur a charge, but late cancellations or no-shows may be subject to a fee. Refunds, where applicable, will be processed promptly according to our refund policy.
03
Passenger Responsibilities
Passengers are expected to behave respectfully towards drivers and other passengers. Seatbelts must be worn at all times, and no smoking, drinking alcohol, or engaging in disruptive behavior is permitted in the vehicles. Any damage caused to the vehicle by a passenger may result in charges.
04
Driver Responsibilities
All drivers are fully licensed, insured, and vetted according to UK regulations. They are committed to providing a professional, courteous, and safe service, ensuring passengers reach their destination comfortably and on time.
05
Liability
While we strive for timely service, we cannot be held responsible for delays caused by traffic, weather, road conditions, or other events beyond our control. We will always do our best to keep you informed and offer solutions where possible.
06
Data Protection
We take your privacy seriously. Any personal data collected during booking or travel will be handled in accordance with data protection laws and will only be used for service-related purposes.
By choosing to travel with us, you agree to these Terms & Conditions, helping us deliver a smooth, safe, and enjoyable taxi experience every time.
07
Governing Law and Jurisdiction
The terms and conditions will typically state the governing law (e.g., the laws of England) and which court has jurisdiction over any disputes.